Privacy Policy
Last updated: May 12, 2026
Introduction
SAP Global Courses ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for courses or create an account
- Contact us for inquiries or support
- Subscribe to our newsletter or marketing communications
- Participate in surveys or feedback forms
- Apply for placement assistance
This personal information may include:
- Full name and contact details (email, phone number, address)
- Educational background and work experience
- Payment information (processed securely through third-party providers)
- Course preferences and learning objectives
- Resume and professional documents (for placement services)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- Process course registrations and manage your enrollment
- Provide training materials and course content
- Communicate about course schedules and updates
- Issue certificates and track your progress
2.2 Customer Support
- Respond to your inquiries and provide technical support
- Send important notifications about our services
- Resolve billing issues and process payments
2.3 Marketing and Communications
- Send newsletters and promotional materials (with your consent)
- Inform you about new courses and special offers
- Conduct surveys to improve our services
2.4 Placement Services
- Match you with potential employers
- Share your profile with hiring partners (with your consent)
- Provide career guidance and interview preparation
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing and billing
- Email marketing and communication services
- Website hosting and technical support
- Analytics and performance monitoring
3.2 Placement Partners
With your explicit consent, we may share your professional information with our hiring partners and potential employers for placement opportunities.
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from government authorities.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and patches
- Access controls and authentication
Administrative Safeguards
- Staff training on data protection
- Limited access to personal information
- Regular security audits and assessments
- Incident response procedures
Please note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
5.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
5.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
- Consent Withdrawal: Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Course Records: Maintained for 7 years after course completion
- Payment Information: Retained as required by tax and accounting laws
- Marketing Data: Retained until you opt-out or request deletion
- Website Analytics: Typically retained for 26 months
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SAP Global Courses
Data Protection Officer
1st Floor, Kaloor Complex
Kochi, Kerala 682017
India
Phone: +91 82898 87322
Email: privacy@sapglobalcertification.com
Website: https://sapglobalcertification.com/
Response Time: We will respond to your privacy-related inquiries within 30 days.
This Privacy Policy is effective as of May 12, 2026 and was last updated on May 12, 2026 at 11:39 AM UTC.